This privacy statement describes how Nerds Xpress (“We”, “Us”) collects and uses the personally identifiable information you provide on our Website: www.nerdsxpress.com and the Nerds Xpress Client Portal. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information.
EU-U.S. Privacy Shield
Nerds Xpress participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Nerds Xpress is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
Nerds Xpress is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Nerds Xpress complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Nerds Xpress is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Nerds Xpress may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
INFORMATION COLLECTION AND USE
Contact Us Forms
In order to receive quotes or responses to inquiries to our sales department, we have provided a Contact Us form which visitors may use to contact Nerds Xpress. On the contact us form you are required to provide contact information (such as name, phone number, and email address). We use this information to contact you about the services on our site in which you have expressed interest.
You have the option to provide additional information (such as specific questions or comments about your current hosting arrangements) to us; we encourage you to submit this information so we can provide you a more tailored response.
After submitting a request through the Contact Us form visitors will usually receive communication back from Contegix, either via email or via phone, within 1-2 business days.
Nerds Xpress is the sole owner of the information collected on www.nerdsxpress.com.
Uses of Information
Nerds Xpress uses the information collected from the website in order to service the requests of visitors (in the case of sales requests, etc.), to monitor site traffic and trends, or to market our services to new potential customers. Nerds Xpress does not sell the information collected from the website, and Nerds Xpress does not share this information with third-parties, except to facilitate the above-mentioned uses of information or in the ways that are described in this privacy statement.
Collection of PI on the Portal
Nerds Xpress collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
COMMUNICATIONS FROM THE SITE
Sales Responses to Contact Us Requests
Nerds Xpress may respond to requests submitted via the Contact Us interface by either phone or email, as deemed appropriate by Nerds Xpress. Sales communications will originate from either the email@example.com email address, or the specific nerdsxpress.com email address of one of our sales agents. Sales responses may request additional information from the visitor, which will be used to further develop an accurate sales response.
General Responses to Contact Us Requests
Nerds Xpress may respond to requests submitted via the Contact Us interface by either phone or email, as deemed appropriate by Nerds Xpress. General communications submitted to Nerds Xpress via the Contact Us interface may or may not be responded to by Nerds Xpress, depending upon the nature of the communication. If Nerds Xpress does respond, it will be directly related to the information provided in the Contact Us interface. Additional information may be requested. Nerds Xpress will not use non-sales requests as a trigger for a sales response.
Supplementation of Information
In order to provide accurate responses to you, we may on occasion supplement the personally identifiable information you submitted to us with information from third party sources.
• Identification Verification—Nerds Xpress may use various methods to determine if the communication received through the website is accurate and the identity of the visitor can be verified.
• Supplemental Business / Website Information—Nerds Xpress may research the companies, individuals, or websites that submit requests through the Contact Us interface, or who contact Nerds Xpress directly by email. In this research, Nerds Xpress may seek to determine IP addresses, current hosting providers, existing websites, the nature of the visitor’s business, among other things.
INFORMATION SHARING AND DISCLOSURE
Aggregate Information (non-personally identifiable)
Although we don’t currently provide aggregate information to third-parties, Nerds Xpress may from time to time share aggregated demographic information with partners and providers in order to customize the Nerds Xpress website, expand the business, or to market our services to other individuals.
We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
Nerds Xpress will only share personally identifiable information with service providers necessary to deliver Nerds Xpress’ services or to track the requests coming in to the Nerds Xpress website. Currently, this information is only shared with our CRM application, which we use to track sales requests. Third parties are not permitted to retain personally identifiable information for their own use.
Nerds Xpress utilizes various third-party data management services, such as online sales tracking and CRM tools. Nerds Xpress places personally identifiable information in these services. Third-party service providers do not retain, share, store, or use personally identifiable information for any other purposes.
Other Third Parties
Nerds Xpress maintains partnerships with several companies in order to provide our full service catalog. When responding to sales inquiries or other requests for information from Nerds Xpress, we may share personally identifiable information with these partners in order to facilitate our response. Third-parties and partners do not retain, share, store, or use personally identifiable information for any other purposes. To opt-out from Nerds Xpress providing your personally identifiable information to third-parties, visitors can click the opt-out checkbox on the “Contact Us” form.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
We provide the opportunity to “opt-out” of having your personally identifiable information used for certain purposes. If you do not wish your personally identifiable information to be stored on Nerds Xpress systems, or provided to third-parties, Nerds Xpress will remove your information from these systems. Simply email firstname.lastname@example.org with the details of your request. We respond to all inquiries within 30 days of receipt.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us though the Contact Us form.
As is true of most websites, we and our third party tracking-utility partners gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, and similar technologies to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s ‘help’ file. http://en.wikipedia.org/wiki/HTTP_cookie
If you reject cookies, you may still use our site. Your user experience will not be impacted at all.
Local Storage Objects
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by Nerds Xpress. Please be aware that we, Nerds Xpress, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this website.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by emailing our Compliance Department at email@example.com. We will respond to your request within a reasonable timeframe.
We post customer testimonials on our Website. These testimonials include users’ names and company information. We obtain our users’ permission to post this information prior to implementing their testimonials on the Website. If you wish to request the removal of your testimonial from our site you may do so my contacting us at the email address above.
We host a blog on our website and provide users the opportunity to provide their comments on these forums. We collect your name and email when submitting a comment but do not post your email address with the comment. Nerds Xpress is not responsible for the personally identifiable information a user elects to include within their comment and any personally identifiable information included on this forum may be used to send you unsolicited messages.
To request removal of your testimonial or personally identifiable information from our blog, contact us at the email address above. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Access to PI on the Portal
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Nerds Xpress’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Nerds Xpress will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Media Widgets
The security of your personally identifiable information is important to us. When we receive personally identifiable information, we store it in a secure environment. We follow generally accepted industry standards to protect the information submitted to us once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at firstname.lastname@example.org.
In the event Nerds Xpress does through a business transition, such as acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or a prominent notice on our website for 30 days of any such change in ownership or control of your personally identifiable information.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. In the event we make a material change to the information practices governing your collected information, we shall notify you by email, or a prominent notice on the website prior to the change becoming effective.
Nerds Xpress Headquarters
440 Burroughs St.
Detroit, MI 48202
Privacy Statement last updated: 10/15/2017